Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions governing the refund process for products, including books and paintings, purchased from Jay Pacheco through www.jaypacheco.com. By making a purchase on our Website, you agree to be bound by this Policy. Please read this Policy carefully before making a purchase.

1. Eligibility for Refund

1.1. Products Covered: This Policy covers refunds for physical products, including books and paintings, purchased from our Website. Digital products, such as e-books or downloadable artwork, are generally non-refundable unless otherwise specified.

1.2. Refund Requests: To be eligible for a refund, you must submit a refund request within [Insert Number] days from the date of purchase.

1.3. Condition of Products: Products must be returned to us in their original condition, unused, and undamaged. Any products returned with signs of use or damage may not be eligible for a refund.

2. Refund Process

2.1. Refund Requests: To initiate a refund request, please contact our customer support team at [Your Contact Information]. You will be required to provide the following information:

  • Order number
  • Product(s) for which you are requesting a refund
  • Reason for the refund request

2.2. Evaluation: Once we receive your refund request, we will evaluate it based on the eligibility criteria mentioned in Section 1. If your request meets the criteria, we will proceed with the refund process.

2.3. Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable, we may issue the refund by check or other appropriate means.

3. Refund Timeframe

3.1. Processing Time: Refund processing times may vary depending on your payment method, financial institution, and other factors. Typically, refunds are processed within [Insert Number] business days after approval.

3.2. Notification: You will be notified via email once your refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

4. Non-Refundable Items

4.1. Digital Products: Digital products, including e-books and downloadable artwork, are generally non-refundable unless otherwise specified.

4.2. Customized Products: Products that have been customized or personalized according to your specifications may not be eligible for a refund unless the customization is incorrect due to an error on our part.

5. Contact Information

5.1. Contact: For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact us.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with this Policy, please do not make a purchase on our Website.